You receive your Kadéos Infini vouchers from the works council, you want to shop online, and then you hit a wall: the paper format is not accepted on most merchant sites. This question keeps coming up in forums and Dealabs discussions. Transitioning from paper vouchers to a card usable online or in-store without restrictions is the real need, and the options to achieve this have changed over the past two years.
Why the Kadéos Infini voucher is problematic for online purchases
The Kadéos Infini voucher provides access to a wide network of partner stores in physical locations. The issue is that the paper format remains unusable on e-commerce sites. No code to enter, no virtual card number: you find yourself limited to points of sale that accept the voucher at the counter.
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For those wanting to order from Amazon, Fnac online, or other web retailers, the paper voucher is a dead end. This constraint drives the search for a conversion to a dematerialized support, a card or credit usable online.
Before choosing a method, it’s important to know that you can convert a Kadéos Infini voucher into a card through several channels, but not all are equal in terms of speed and reliability.
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Direct exchange via Edenred: what has changed since 2023
For a long time, the simplest method was to contact Edenred’s sales service to request an exchange of paper vouchers for a Kadéos card. This option existed, especially for client companies wishing to switch their gift vouchers to a card format.
Edenred has tightened the conditions for converting paper to card since 2023-2024. The current trend encourages employers to order cards directly rather than vouchers at the time of the initial order. For an employee who already has their vouchers in hand, the exchange afterward is no longer systematically offered.
What this concretely implies
If your works council has given you paper vouchers, the first thing to do is to contact your HR department or your CSE. It is the client company that has a contact person at Edenred, not the final beneficiary. Asking Edenred directly as an individual rarely yields results.
Responses vary on this point: some companies still manage to get an exchange, while others are only offered the card for future allocations. The answer depends on the current contract between the employer and Edenred.
Gift card resale platforms: the indirect route that works
An alternative has been structured over the past two years. Specialized sites for reselling gift cards now accept Kadéos vouchers and multi-brand cards. We are talking about platforms like Cardway, Place des Cartes, or A.kdo, which began explicitly referencing Kadéos from 2023-2024.
The principle is simple: you deposit your Kadéos Infini voucher on the platform, and in exchange, you receive either a bank transfer or a gift card from a specific retailer (Amazon, Carrefour, etc.). It’s an indirect but quick conversion to a card usable online.
Points of caution before using a platform
- Check that the platform indeed accepts Kadéos Infini vouchers (and not just Kadéos cards). The distinction between paper/card is rarely clear on the homepage; you need to go to the “vouchers and multi-brand cards” section.
- The discount is almost systematic: you do not recover the full face value of the voucher. The commission varies depending on the platform and the chosen destination retailer.
- Processing times range from a few hours to several business days. A bank transfer generally takes longer than a dematerialized gift card.
- Always check the validity date of your vouchers before starting the process. An expired voucher will be refused by both the platform and the retailers.
Using your Kadéos Infini vouchers directly in partner stores
When conversion doesn’t work out or the discount seems too high, there remains the most direct solution: spending your vouchers in the network of partner stores. The Kadéos Infini network covers a significant number of acceptance points across various sectors (culture, fashion, home, leisure).
You can combine several vouchers for a single purchase in-store, and any excess amount can be paid using another payment method if it exceeds the value of the vouchers. It’s basic, but it avoids any loss of value related to a resale commission.
Tip to maximize value
Rather than forcing a conversion with a discount to shop online, you can identify Kadéos partner retailers that also offer a click and collect service. You order online, pay in-store with your vouchers at the time of pickup. Not all retailers allow this, but those with an in-store pickup program generally accept payment by gift vouchers at the counter.
Click and collect bypasses the online payment limit without losing a penny on the voucher’s value. It’s the most cost-effective method when the targeted retailer is part of the Kadéos network.
The paper format of the Kadéos Infini remains a real constraint for online purchases, and the conversion solutions each have their cost or limit. Going through your CSE to request the card at the next allocation, using a resale platform while accepting the discount, or utilizing click and collect in a partner store: these are the three concrete options that work today.